FAQs

Common purchase queries answered

Orders and Shipping

For UK orders – please allow at least 7 days after dispatching the box before you contact us and for International orders – please allow at least 14-21 days after dispatching the box as sometimes the boxes might get stuck at the customs for a bit longer than usual or there may be some courier related delays. After the grace period, please contact us and we’re happy to sort this out for you.

For non-domestic addresses, please supply as much information as possible. Some hospitals or workplaces may have restricted entry to wards or office departments and if the courier cannot gain entry the parcel may be returned to us. We want to do our best to avoid any delays that can occur with patients moving hospital wards or being discharged, or businesses unable to receive deliveries at weekends. Our priority is to get all orders in the hands of the recipient .

Please email us if there is any correction with the shipping address within 24hrs after palcing an order.

You can use the provided tracking number to track the parcel in Royalmail website.

No, we do not store any customers’ credit or debit card details.

No, we do not charge any sales tax.

We ship worldwide.

If you have ordered more than 1 box, though all the boxes will get shipped at the same time, couriers might deliver the parcels in different days.

Please check our shipping and returns policy here.

Mystery box related questions

Mystery box and Reiki

Mystery box is a special gift box that you can buy to treat yourself or for your loved ones, and the whole concept is receive.

7 gifts for 7 days of the week, plus some additional treats and handwritten gift note, Distant Reiki healing, decorated box.

Yes, you can add a gift note in a Gift Message section during checkout.

If you’d like to personalize the box a bit more, please contact us and tell us about any special requests you have (eg. Printed photograph, extra glitter, vegan treats, any allergies, etc)

The negative thoughts and feelings attach everyone to the energy field and cause a disruption in the flow of life force. This diminishes the vital function of the organs and cells of the physical body. REIKI heals by flowing through the affected parts of the energy field and charging them with positive energy.

Most people are very skeptical of a distant Reiki session and I completely understand why. I was also very skeptical until I experienced it for myself and I was totally blown away. How can someone in another room, another city, or even another country experience healing from a Reiki therapist in a different place? But then again how can they not?

Stress reduction and relaxation, which triggers the body’s natural healing abilities (immune system), aids in better sleep and improves and maintains health. Reiki also balances the mind and emotions.

Personal Touch

We are always happy to meet our customers' personal requirements

Cruelty Free

Gifts that we include in the box are 100% cruelty free

Worldwide Shipping

We ship our boxes internationally

100% Secure Checkout

Paypal / Mastercard / Visa

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